Last Updated: [01/01/2024]
At Mr. Mushies Chocolate Bars, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Refund and Return Policy below.
1. Eligibility for Returns
You may request a return for the following reasons:
- The product is defective or damaged upon arrival.
- You received the wrong item.
- The product did not meet your expectations.
To be eligible for a return, please ensure that:
- The item is unused and in its original packaging.
- The request is made within [insert timeframe, e.g., 14 days] of receiving your order.
2. Return Process
To initiate a return:
- Contact our customer service team at [your email address] to request a return authorization.
- Provide your order number and a brief description of the reason for the return.
- We will review your request and provide you with instructions for returning the item.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain amount of days (typically within 5-10 business days).
4. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used products.
- Gift cards or promotional items.
5. Shipping Costs
If your return is due to a defective item or an error on our part, we will cover the return shipping costs. If you are returning an item for other reasons, you will be responsible for the return shipping costs.
6. Exchanges
If you wish to exchange an item for a different product, please follow the return process above and place a new order for the desired item. Once we receive your return, we will process your refund accordingly.
7. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
Mr. Mushies Chocolate Bars
Oakland, California USA
contact@mrmushieschocolate.shop
+1(510)980-7054